Seniority Level

Junior

Employment Type

Full-time

Scope

Client Relationship Management

  • Assist Account Managers in building and nurturing client relationships.
  • Support in organizing and scheduling client meetings, ensuring timely follow-ups, and maintaining communication channels.
  • Collaborate with internal teams to ensure client deliverables are met on time and within budget.
  • Assist in preparing project proposals, presentations, and reports for client meetings.
  • Act as a liaison between clients and internal teams, ensuring clear communication and alignment on project objectives.
  • Project Coordination
  • Assist in project management tasks, including timeline tracking, budget monitoring, and workflow coordination.
  • Work closely with creative, media, data, and tech departments to facilitate project ideation, production, and execution.


 

  • Contribute to quality control efforts by reviewing campaign materials and outputs to ensure alignment with client expectations.
  • Support in managing integrated campaigns, including creative productions, digital media, social media content, and web development projects.
  • Business Development Support
  • Assist in the development of pitch decks, presentations, and proposals for new business opportunities.
  • Collaborate with Account Managers in translating client briefs into actionable tasks for internal teams.
  • Participate in discovery briefing sessions and meetings to gather client requirements and insights.
  • Contribute to brand and target audience research to support strategy development and pitch presentations.
  • Engage with new business leads and partners to receive briefs and clarify requirements in a timely manner.

Administrative Tasks

  • Maintain accurate records of client communications, project status, and deliverables.
  • Assist in preparing project-related documentation, contracts, and invoices.
  • Support in administrative tasks such as scheduling meetings, booking travel arrangements, and managing expenses.

Requirements

  • Minimum 2-4 years of experience in a digital/creative/media agency or similar role.
  • Excellent command of verbal and written English language.
  • Passion for digital media, advertising, and integrated campaigns.
  • Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Detail-oriented with a focus on delivering high-quality work.
  • Proactive and resourceful with a willingness to learn and adapt to new challenges.
  • Team player with strong communication and interpersonal skills.
  • Proficiency in Microsoft Office suite and project management tools.

Benefits

  • Career Growth: Opportunities to lead a team and expand your portfolio of work.
  • Flexibility: Enjoy flexible work arrangements and work-from-home options.
  • Collaboration: Work in a collaborative and innovative environment.
  • Work-Life Balance: Experience a strong culture of work-life balance.
  • Generous Leave: Receive generous annual leave days in markets with fewer public holidays.
  • Health & Dental Benefits: Health and dental insurance is provided for employees based in Singapore, Hong Kong, and the Philippines.
  • Wellness: Receive ClassPass credits to promote health and fitness.
  • Competitive Salary: Enjoy a competitive salary commensurate with experience.
  • Professional Development: Avail yourself of professional development and training opportunities.
  • Vibrant Culture: Be part of a vibrant and inclusive company culture with regular team-building activities and social events.

Seniority Level

Mid Senior

Employment Type

Full-time

Scope

1. Project Management

  • Develop digital strategy that meets and exceeds the clients objectives
  • Lead project management, ideation, production and execution
  • Collaborate with media, creative, data and tech departments 
  • Manage timelines, budgeting and workflows for optimal delivery
  • Set the pacing for projects and rally a multidisciplinary team to delivery on time and on budget
  • Quality control campaigns, pitch proposals, creative, media and technology outputs
  • Manage integrated campaigns involving creative productions, digital media, social media content and web development is required
  • Develop costing and innovating new project management processes is a plus

2. Client management

  • Build and own end-to-end client relationships
  • Organise daily-weekly-monthly-quarterly meetings
  • Lead pitch, project and reporting presentations
  • Develop overall strategy for integrated marketing projects
  • Develop effective and visual presentations and reporting
  • Develop effective and meaningful relationships with internal stakeholders
  • Manage client expectations to ensure satisfaction and project-success
  • Identify business opportunities with existing and new clients, monitor and develop new services for the agency in collaboration with our 

3. Leading Business Development, RFPs & Pitch Development

  • Lead pitch, project and presentations
  • Translate clients’ brief into actionable tasks for the internal team
  • Apply effective listening, verbal and written skills when in communications with clients and internal stakeholders
  • Ask insightful questions in discovery briefing sessions and meetings to ensure that client’s requirements are clearly understood by all stakeholders
  • Manage the development of creative, media and integrated pitch decks from start to finish
  • Help develop brand and target audience research to support strategy, content development and user journey mapping
  • A keen eye and mind for creative and strategy is key for success in this role
  • Develop budget and costing for pitches
  • Engage with new business leads and partners in a timely and responsive manner
  • Actively respond to new business leads either through virtual meetings, emails or in person meetings to receive briefs and clarify requirements.

4. Digital & Creative Strategy

  • Proactively develop recommendations and strategy in pitches and projects to win new work, solve a client’s problem or enhance an ongoing campaigns
  • Help develop local insights and research as part of the pitch deck development
  • Give feedback and work collaboratively with our regional creative, digital media, SEO, UX UI, insights, strategy and tech teams in stitching together amazing multidisciplinary solutions.

Requirements

Requirements

  • Minimum 4 - 6 years of experience in a digital/creative/media agency
  • Excellent command of verbal and written English Language
  • Experience with media planning, social media, web development and creative production
  • Passion for digital media, advertising and integrated campaigns
  • A keen eye and mind for visual presentation 
  • Strong understanding of digital media metrics and landscapes
  • A strong sense of initiative and ability to anticipate opportunities and challenges 
  • Experience in project management
  • Structured, data-driven and detail-oriented
  • High standard of work ethics with a strong sense of accountability
  • Ability to multi-task and handle numerous projects simultaneously
  • Great communication skills and the ability to translate complex requests into actionable briefs
  • Demonstrate a self-starter attitude and a growth mindset
  • Demonstrate a positive and can-do attitude

Benefits

  • Career opportunities to lead a team and expand portfolio of work
  • Flexible work schedule and remote work options
  • Collaborative and innovative work environment
  • Strong culture of work-life balance
  • Generous annual leave days for employees in markets with fewer public holidays
  • Health and dental insurance for employees based in Singapore, Hong Kong and Philippines
  • ClassPass credits

Seniority Level

Senior

Employment Type

Full-time

Scope

Job Overview

We are seeking an experienced and strategic-minded Director of Client Operations (DCO) to oversee the seamless execution of projects, optimize operational workflows, and maximize client satisfaction and profitability. The ideal candidate will possess a strong background in project management, operations, and client relations within the agency environment. The DCO will play a pivotal role in driving inter-departmental collaboration, developing innovative processes, and ensuring efficient allocation of resources to maximize client satisfaction and project profitability. 

Key Responsibilities:

1. Client Relationship Growth & Development:

  • Serve as the lead liaison between Mediatropy and key client accounts, establishing and nurturing strong, enduring relationships grounded in trust and transparency.
  • Actively listen to client needs, concerns, and feedback, ensuring their objectives are clearly understood and consistently met.
  • Demonstrate exceptional communication skills to effectively convey complex ideas, project updates, and campaign strategies to clients, fostering confidence and satisfaction.

2. Strategic Account Management:

  • Be an invaluable strategic partner to client’s marketing, branding and communications challenges and opportunities.
  • Develop comprehensive strategic account plans in collaboration with clients, identifying key objectives, KPIs, and growth opportunities.
  • Utilize the team’s market research, industry insights, and data analysis to inform strategic decision-making and optimize campaign performance.
  • Lead cross-functional teams in the execution of strategic initiatives, ensuring alignment with client goals and objectives.
  • Lead and direct high level strategy and set the pace and direction when activating a pitch proposal or kicking off a new project.
  • Lead conversations with C-level executive and marketing leads of regional and global brands.

3. Team Leadership and Development:

  • Provide visionary leadership to a team of account managers, fostering a culture of collaboration, innovation, and continuous learning.
  • Offer ongoing mentorship and guidance to team members, empowering them to excel in their roles and achieve their professional development goals.
  • Encourage a spirit of accountability and ownership among team members, promoting autonomy and initiative in problem-solving and decision-making.
  • Encourage a spirit of service to maximize client’s happiness and satisfaction.
  • Encourage a sense of self-initiative and growth mentality.

4. Collaboration and Integration:

  • Facilitate seamless collaboration across departments, including Creative, Paid Media, SEO/SEM, UXUI, Tech and Data & Analytics teams, to deliver fully integrated digital marketing campaigns.
  • Champion a holistic approach to client solutions, leveraging the diverse expertise of cross-functional teams to maximize campaign effectiveness and ROI.
  • Foster a culture of innovation and experimentation, encouraging cross-pollination of ideas and the exploration of new technologies and methodologies.

5. Business Development and Growth:

  • Proactively identify opportunities for upselling and cross-selling additional services to existing clients, leveraging a deep understanding of client needs and pain points.
  • Collaborate with the Business Development team to identify and pursue new business opportunities, contributing to the growth and diversification of Mediatropy's client portfolio.
  • Stay informed about industry trends, best practices, and emerging technologies, providing strategic guidance and thought leadership to both internal teams and clients.

 

6. Performance Analysis and Optimization:

  • Monitor and analyze campaign performance metrics, leveraging data-driven insights to optimize campaign strategies and tactics in collaboration with specialists in the team.
  • Conduct regular performance reviews with clients, presenting actionable recommendations for improvement and innovation.
  • Proactively identify and address any project timeline, budget, or quality issues, ensuring deliverables are completed on time, within budget, and to the highest standards.
  • Encourage a high quality of work among the team in terms of costing, responsiveness to clients (within business hours) and accuracy in reporting and proposals.
  • Show ability to problem solve, troubleshoot and to keep calm under pressure.

Requirements

Requirements:

  • Minimum of 8 years of experience in account management or client services within a digital marketing agency environment.
  • Proven track record of successfully managing and growing client accounts, preferably in the APAC region.
  • Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals.
  • Exceptional communication and presentation skills, with the ability to articulate complex ideas and strategies to both internal teams and external clients.
  • Strategic thinker with a keen understanding of digital marketing principles and best practices.
  • Demonstrated ability to multitask, prioritize workload, and thrive in a fast-paced, deadline-driven environment.
  • Proficiency in project management tools, CRM software, and Microsoft Office Suite.

Benefits:

  • Career Growth: Opportunities to lead a team and expand your portfolio of work.
  • Flexibility: Enjoy flexible work arrangements and work-from-home options.
  • Collaboration: Work in a collaborative and innovative environment.
  • Work-Life Balance: Experience a strong culture of work-life balance.
  • Generous Leave: Receive generous annual leave days in markets with fewer public holidays.
  • Health & Dental Benefits: Health and dental insurance is provided for employees based in Singapore, Hong Kong, and the Philippines.
  • Wellness: Receive ClassPass credits to promote health and fitness.
  • Competitive Salary: Enjoy a competitive salary commensurate with experience.
  • Professional Development: Avail yourself of professional development and training opportunities.
  • Vibrant Culture: Be part of a vibrant and inclusive company culture with regular team-building activities and social events.

Seniority Level

Senior

Employment Type

Full-time

Scope

  • As the Data & Analytics Senior Manager, you will be responsible for harnessing the power of data to drive business growth and enhance our digital marketing strategies. You will lead a team of data analysts and work closely with our clients to implement data-driven decisions. Your primary focus will be on digital marketing data, media performance data, analytics visualization, GA4 implementation, cross-platform tracking, and customer data segmentation. Additionally, experience in the following areas is highly valued:
  • Digital Marketing Data Analysis:
  • Analyze digital marketing data to identify trends, opportunities, and areas for improvement.
  • Utilize AI to organize and analyze data, extracting actionable insights.
  • Media Performance Data Management:
  • Manage and analyze media performance data from various platforms such as Google Ads, Facebook Ads, and other advertising channels.
  • Optimize campaigns based on data insights to improve ROI.
  • Analytics Visualization & Analysis
  • Create and maintain visually engaging reports and dashboards to present data insights effectively.
  • Utilize tools such as Looker Studio and Microsoft Power BI to enhance data visualization capabilities
  • Generate written insights and analyses that are meaningful to data owners and stakeholders.
  • GA4 Implementation:
  • Lead the implementation and configuration of Google Analytics 4 (GA4) for clients' websites.
  • Lead the audit and analysis of tracking effectiveness.
  • Ensure GA4 tracking is accurate and aligns with clients' business goals.
  • Cross-Platform Tracking and Optimization:
  • Implement and manage cross-platform tracking solutions to provide a holistic view of customer interactions.
  • Ability to make strategic recommendations based on cross-platform data analysis to optimize campaigns
  • Customer Data Segmentation:
  • Segment customer data from CDPS to create personalized marketing strategies.
  • Integrate data from Customer Data Platforms with other marketing platforms.
  • AI-Powered Data Organization:
  • Leverage AI to efficiently organize and analyze data for more meaningful insights.
  • Stay updated with the latest advancements in AI and data analysis techniques.
  • Social Listening and Social Media Platforms Integration:
  • Utilize social listening tools to monitor and analyze conversations and trends on social media platforms.
  • Integrate data from various social media platforms into analytics efforts.

Requirements

  • Some experience or motivation in harnessing AI tools to organize and analyze data effectively.
  • Proficiency with Looker Studio, Google Data Studio and/or Microsoft Power BI for advanced data visualization.
  • Practical experience in SQL and Python is preferred
  • Familiarity with social listening tools and the ability to integrate data from multiple social media platforms.
  • Knowledge and some experience of Customer Data Platforms (CDPs) and their integration into marketing strategies.
  • Experience with tracking implementation on various marketing platforms including but not limited to email automation, social media platforms, Google and Meta Platforms, Tik Tok, mobile apps downloads and broad world wide web analytics.
  • A strong passion for staying updated with emerging technologies in the data and analytics field.
  • Lead conversations with clients
  • Strong verbal and written communication skills in English language
  • Ability to write and present persuasively
  • Strong problem-solving abilities and attitude
  • Demonstrate the ability to interpret briefs, fill in the gaps in briefing and develop meaningful parameters to build solutions on
  • Ability to define problems accurately and insightfully and propose solutions to address these problems
  • Demonstrate a high level of attention to details, quality of work and is able to instill such attitude and standards in the team
  • As a Senior Manager, training and upskilling the team is a core daily responsibility
  • Measurable KPIs will be set to track the leader’s training initiatives
  • Leading the teams in clients and internal projects
  • A can-do attitude is essential for the role
  • Team leadership
Stay tuned for future opportunities!
Stay tuned for future opportunities!
Stay tuned for future opportunities!
Stay tuned for future opportunities!

Seniority Level

Senior

Employment Type

Permanent

Scope

  • Meet client objectives to deliver seamless campaigns mainly across Paid Social, Paid Search, and Programmatic and other paid platforms
  • Implement digital campaigns from end to end: briefing, planning, implementation, optimization, to reporting
  • Work closely with creative teams and web developers to achieve the ultimate campaign efficacy
  • Participate in client’s presentations and conference calls to assist senior planners
  • Develop knowledge of client’s business, the competition and the latest industry news and trends
  • Identify new online media opportunities
  • Planning
  • Develop media strategy, channel recommendations and prepare the media plan
  • Liaise with media owners and negotiate rates and value adds
  • Prepare material requirement document (creatives asset sizes, formats and copies)
  • Monitor digital media space and inform about the latest media trends and updates
  • Buying
  • Liaise with media vendors and creative teams for material submission
  • Set up the digital campaigns with managed and self-service media platforms
  • Implement and test tracking and tagging on clients’ sites
  • Monitor ads, provide weekly/daily reporting and end of campaign reporting

Requirements

  • Minimum 2-4 years’ experience in a Digital Agency
  • Experience in Digital Media planning is preferred (SEM, Display, Social, Programmatic)
  • Knowledge of at least one: Adserver / Facebook / Google platform
  • Good understanding of the digital landscape in SouthEast Asia
  • Excellent written and verbal communications skills in English
  • Advanced knowledge of Excel and PowerPoint
  • Ability to multi-task and handle numerous projects simultaneously

  • Works well under pressure and within timeline constraints

  • Team player
  • Motivated and self-starter with a can do attitude
  • Proactive approach
  • Meticulous
  • Fun to work with and a positive attitude

Seniority Level

Senior

Employment Type

Full-time

Scope

  • As the Data & Analytics Senior Manager, you will be responsible for harnessing the power of data to drive business growth and enhance our digital marketing strategies. You will lead a team of data analysts and work closely with our clients to implement data-driven decisions. Your primary focus will be on digital marketing data, media performance data, analytics visualization, GA4 implementation, cross-platform tracking, and customer data segmentation. Additionally, experience in the following areas is highly valued:
  • Digital Marketing Data Analysis:
  • Analyze digital marketing data to identify trends, opportunities, and areas for improvement.
  • Utilize AI to organize and analyze data, extracting actionable insights.
  • Media Performance Data Management:
  • Manage and analyze media performance data from various platforms such as Google Ads, Facebook Ads, and other advertising channels.
  • Optimize campaigns based on data insights to improve ROI.
  • Analytics Visualization & Analysis
  • Create and maintain visually engaging reports and dashboards to present data insights effectively.
  • Utilize tools such as Looker Studio and Microsoft Power BI to enhance data visualization capabilities
  • Generate written insights and analyses that are meaningful to data owners and stakeholders.
  • GA4 Implementation:
  • Lead the implementation and configuration of Google Analytics 4 (GA4) for clients' websites.
  • Lead the audit and analysis of tracking effectiveness.
  • Ensure GA4 tracking is accurate and aligns with clients' business goals.
  • Cross-Platform Tracking and Optimization:
  • Implement and manage cross-platform tracking solutions to provide a holistic view of customer interactions.
  • Ability to make strategic recommendations based on cross-platform data analysis to optimize campaigns
  • Customer Data Segmentation:
  • Segment customer data from CDPS to create personalized marketing strategies.
  • Integrate data from Customer Data Platforms with other marketing platforms.
  • AI-Powered Data Organization:
  • Leverage AI to efficiently organize and analyze data for more meaningful insights.
  • Stay updated with the latest advancements in AI and data analysis techniques.
  • Social Listening and Social Media Platforms Integration:
  • Utilize social listening tools to monitor and analyze conversations and trends on social media platforms.
  • Integrate data from various social media platforms into analytics efforts.

Requirements

  • Some experience or motivation in harnessing AI tools to organize and analyze data effectively.
  • Proficiency with Looker Studio, Google Data Studio and/or Microsoft Power BI for advanced data visualization.
  • Practical experience in SQL and Python is preferred
  • Familiarity with social listening tools and the ability to integrate data from multiple social media platforms.
  • Knowledge and some experience of Customer Data Platforms (CDPs) and their integration into marketing strategies.
  • Experience with tracking implementation on various marketing platforms including but not limited to email automation, social media platforms, Google and Meta Platforms, Tik Tok, mobile apps downloads and broad world wide web analytics.
  • A strong passion for staying updated with emerging technologies in the data and analytics field.
  • Lead conversations with clients
  • Strong verbal and written communication skills in English language
  • Ability to write and present persuasively
  • Strong problem-solving abilities and attitude
  • Demonstrate the ability to interpret briefs, fill in the gaps in briefing and develop meaningful parameters to build solutions on
  • Ability to define problems accurately and insightfully and propose solutions to address these problems
  • Demonstrate a high level of attention to details, quality of work and is able to instill such attitude and standards in the team
  • As a Senior Manager, training and upskilling the team is a core daily responsibility
  • Measurable KPIs will be set to track the leader’s training initiatives
  • Leading the teams in clients and internal projects
  • A can-do attitude is essential for the role
  • Team leadership

Seniority Level

Senior

Employment Type

Permanent

Scope

  • Meet client objectives to deliver seamless campaigns mainly across Paid Social, Paid Search, and Programmatic and other paid platforms
  • Implement digital campaigns from end to end: briefing, planning, implementation, optimization, to reporting
  • Work closely with creative teams and web developers to achieve the ultimate campaign efficacy
  • Participate in client’s presentations and conference calls to assist senior planners
  • Develop knowledge of client’s business, the competition and the latest industry news and trends
  • Identify new online media opportunities
  • Planning
  • Develop media strategy, channel recommendations and prepare the media plan
  • Liaise with media owners and negotiate rates and value adds
  • Prepare material requirement document (creatives asset sizes, formats and copies)
  • Monitor digital media space and inform about the latest media trends and updates
  • Buying
  • Liaise with media vendors and creative teams for material submission
  • Set up the digital campaigns with managed and self-service media platforms
  • Implement and test tracking and tagging on clients’ sites
  • Monitor ads, provide weekly/daily reporting and end of campaign reporting

Requirements

  • Minimum 2-4 years’ experience in a Digital Agency
  • Experience in Digital Media planning is preferred (SEM, Display, Social, Programmatic)
  • Knowledge of at least one: Adserver / Facebook / Google platform
  • Good understanding of the digital landscape in SouthEast Asia
  • Excellent written and verbal communications skills in English
  • Advanced knowledge of Excel and PowerPoint
  • Ability to multi-task and handle numerous projects simultaneously

  • Works well under pressure and within timeline constraints

  • Team player
  • Motivated and self-starter with a can do attitude
  • Proactive approach
  • Meticulous
  • Fun to work with and a positive attitude

Seniority Level

Senior

Employment Type

Full-time

Scope

  • As the Data & Analytics Senior Manager, you will be responsible for harnessing the power of data to drive business growth and enhance our digital marketing strategies. You will lead a team of data analysts and work closely with our clients to implement data-driven decisions. Your primary focus will be on digital marketing data, media performance data, analytics visualization, GA4 implementation, cross-platform tracking, and customer data segmentation. Additionally, experience in the following areas is highly valued:
  • Digital Marketing Data Analysis:
  • Analyze digital marketing data to identify trends, opportunities, and areas for improvement.
  • Utilize AI to organize and analyze data, extracting actionable insights.
  • Media Performance Data Management:
  • Manage and analyze media performance data from various platforms such as Google Ads, Facebook Ads, and other advertising channels.
  • Optimize campaigns based on data insights to improve ROI.
  • Analytics Visualization & Analysis
  • Create and maintain visually engaging reports and dashboards to present data insights effectively.
  • Utilize tools such as Looker Studio and Microsoft Power BI to enhance data visualization capabilities
  • Generate written insights and analyses that are meaningful to data owners and stakeholders.
  • GA4 Implementation:
  • Lead the implementation and configuration of Google Analytics 4 (GA4) for clients' websites.
  • Lead the audit and analysis of tracking effectiveness.
  • Ensure GA4 tracking is accurate and aligns with clients' business goals.
  • Cross-Platform Tracking and Optimization:
  • Implement and manage cross-platform tracking solutions to provide a holistic view of customer interactions.
  • Ability to make strategic recommendations based on cross-platform data analysis to optimize campaigns
  • Customer Data Segmentation:
  • Segment customer data from CDPS to create personalized marketing strategies.
  • Integrate data from Customer Data Platforms with other marketing platforms.
  • AI-Powered Data Organization:
  • Leverage AI to efficiently organize and analyze data for more meaningful insights.
  • Stay updated with the latest advancements in AI and data analysis techniques.
  • Social Listening and Social Media Platforms Integration:
  • Utilize social listening tools to monitor and analyze conversations and trends on social media platforms.
  • Integrate data from various social media platforms into analytics efforts.

Requirements

  • Some experience or motivation in harnessing AI tools to organize and analyze data effectively.
  • Proficiency with Looker Studio, Google Data Studio and/or Microsoft Power BI for advanced data visualization.
  • Practical experience in SQL and Python is preferred
  • Familiarity with social listening tools and the ability to integrate data from multiple social media platforms.
  • Knowledge and some experience of Customer Data Platforms (CDPs) and their integration into marketing strategies.
  • Experience with tracking implementation on various marketing platforms including but not limited to email automation, social media platforms, Google and Meta Platforms, Tik Tok, mobile apps downloads and broad world wide web analytics.
  • A strong passion for staying updated with emerging technologies in the data and analytics field.
  • Lead conversations with clients
  • Strong verbal and written communication skills in English language
  • Ability to write and present persuasively
  • Strong problem-solving abilities and attitude
  • Demonstrate the ability to interpret briefs, fill in the gaps in briefing and develop meaningful parameters to build solutions on
  • Ability to define problems accurately and insightfully and propose solutions to address these problems
  • Demonstrate a high level of attention to details, quality of work and is able to instill such attitude and standards in the team
  • As a Senior Manager, training and upskilling the team is a core daily responsibility
  • Measurable KPIs will be set to track the leader’s training initiatives
  • Leading the teams in clients and internal projects
  • A can-do attitude is essential for the role
  • Team leadership

Seniority Level

Junior

Employment Type

Full-time

Scope

Client Relationship Management

  • Assist Account Managers in building and nurturing client relationships.
  • Support in organizing and scheduling client meetings, ensuring timely follow-ups, and maintaining communication channels.
  • Collaborate with internal teams to ensure client deliverables are met on time and within budget.
  • Assist in preparing project proposals, presentations, and reports for client meetings.
  • Act as a liaison between clients and internal teams, ensuring clear communication and alignment on project objectives.
  • Project Coordination
  • Assist in project management tasks, including timeline tracking, budget monitoring, and workflow coordination.
  • Work closely with creative, media, data, and tech departments to facilitate project ideation, production, and execution.


 

  • Contribute to quality control efforts by reviewing campaign materials and outputs to ensure alignment with client expectations.
  • Support in managing integrated campaigns, including creative productions, digital media, social media content, and web development projects.
  • Business Development Support
  • Assist in the development of pitch decks, presentations, and proposals for new business opportunities.
  • Collaborate with Account Managers in translating client briefs into actionable tasks for internal teams.
  • Participate in discovery briefing sessions and meetings to gather client requirements and insights.
  • Contribute to brand and target audience research to support strategy development and pitch presentations.
  • Engage with new business leads and partners to receive briefs and clarify requirements in a timely manner.

Administrative Tasks

  • Maintain accurate records of client communications, project status, and deliverables.
  • Assist in preparing project-related documentation, contracts, and invoices.
  • Support in administrative tasks such as scheduling meetings, booking travel arrangements, and managing expenses.

Requirements

  • Minimum 2-4 years of experience in a digital/creative/media agency or similar role.
  • Excellent command of verbal and written English language.
  • Passion for digital media, advertising, and integrated campaigns.
  • Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Detail-oriented with a focus on delivering high-quality work.
  • Proactive and resourceful with a willingness to learn and adapt to new challenges.
  • Team player with strong communication and interpersonal skills.
  • Proficiency in Microsoft Office suite and project management tools.

Benefits

  • Career Growth: Opportunities to lead a team and expand your portfolio of work.
  • Flexibility: Enjoy flexible work arrangements and work-from-home options.
  • Collaboration: Work in a collaborative and innovative environment.
  • Work-Life Balance: Experience a strong culture of work-life balance.
  • Generous Leave: Receive generous annual leave days in markets with fewer public holidays.
  • Health & Dental Benefits: Health and dental insurance is provided for employees based in Singapore, Hong Kong, and the Philippines.
  • Wellness: Receive ClassPass credits to promote health and fitness.
  • Competitive Salary: Enjoy a competitive salary commensurate with experience.
  • Professional Development: Avail yourself of professional development and training opportunities.
  • Vibrant Culture: Be part of a vibrant and inclusive company culture with regular team-building activities and social events.

Seniority Level

Mid Senior

Employment Type

Full-time

Scope

1. Project Management

  • Develop digital strategy that meets and exceeds the clients objectives
  • Lead project management, ideation, production and execution
  • Collaborate with media, creative, data and tech departments 
  • Manage timelines, budgeting and workflows for optimal delivery
  • Set the pacing for projects and rally a multidisciplinary team to delivery on time and on budget
  • Quality control campaigns, pitch proposals, creative, media and technology outputs
  • Manage integrated campaigns involving creative productions, digital media, social media content and web development is required
  • Develop costing and innovating new project management processes is a plus

2. Client management

  • Build and own end-to-end client relationships
  • Organise daily-weekly-monthly-quarterly meetings
  • Lead pitch, project and reporting presentations
  • Develop overall strategy for integrated marketing projects
  • Develop effective and visual presentations and reporting
  • Develop effective and meaningful relationships with internal stakeholders
  • Manage client expectations to ensure satisfaction and project-success
  • Identify business opportunities with existing and new clients, monitor and develop new services for the agency in collaboration with our 

3. Leading Business Development, RFPs & Pitch Development

  • Lead pitch, project and presentations
  • Translate clients’ brief into actionable tasks for the internal team
  • Apply effective listening, verbal and written skills when in communications with clients and internal stakeholders
  • Ask insightful questions in discovery briefing sessions and meetings to ensure that client’s requirements are clearly understood by all stakeholders
  • Manage the development of creative, media and integrated pitch decks from start to finish
  • Help develop brand and target audience research to support strategy, content development and user journey mapping
  • A keen eye and mind for creative and strategy is key for success in this role
  • Develop budget and costing for pitches
  • Engage with new business leads and partners in a timely and responsive manner
  • Actively respond to new business leads either through virtual meetings, emails or in person meetings to receive briefs and clarify requirements.

4. Digital & Creative Strategy

  • Proactively develop recommendations and strategy in pitches and projects to win new work, solve a client’s problem or enhance an ongoing campaigns
  • Help develop local insights and research as part of the pitch deck development
  • Give feedback and work collaboratively with our regional creative, digital media, SEO, UX UI, insights, strategy and tech teams in stitching together amazing multidisciplinary solutions.

Requirements

Requirements

  • Minimum 4 - 6 years of experience in a digital/creative/media agency
  • Excellent command of verbal and written English Language
  • Experience with media planning, social media, web development and creative production
  • Passion for digital media, advertising and integrated campaigns
  • A keen eye and mind for visual presentation 
  • Strong understanding of digital media metrics and landscapes
  • A strong sense of initiative and ability to anticipate opportunities and challenges 
  • Experience in project management
  • Structured, data-driven and detail-oriented
  • High standard of work ethics with a strong sense of accountability
  • Ability to multi-task and handle numerous projects simultaneously
  • Great communication skills and the ability to translate complex requests into actionable briefs
  • Demonstrate a self-starter attitude and a growth mindset
  • Demonstrate a positive and can-do attitude

Benefits

  • Career opportunities to lead a team and expand portfolio of work
  • Flexible work schedule and remote work options
  • Collaborative and innovative work environment
  • Strong culture of work-life balance
  • Generous annual leave days for employees in markets with fewer public holidays
  • Health and dental insurance for employees based in Singapore, Hong Kong and Philippines
  • ClassPass credits

Seniority Level

Senior

Employment Type

Full-time

Scope

Job Overview

We are seeking an experienced and strategic-minded Director of Client Operations (DCO) to oversee the seamless execution of projects, optimize operational workflows, and maximize client satisfaction and profitability. The ideal candidate will possess a strong background in project management, operations, and client relations within the agency environment. The DCO will play a pivotal role in driving inter-departmental collaboration, developing innovative processes, and ensuring efficient allocation of resources to maximize client satisfaction and project profitability. 

Key Responsibilities:

1. Client Relationship Growth & Development:

  • Serve as the lead liaison between Mediatropy and key client accounts, establishing and nurturing strong, enduring relationships grounded in trust and transparency.
  • Actively listen to client needs, concerns, and feedback, ensuring their objectives are clearly understood and consistently met.
  • Demonstrate exceptional communication skills to effectively convey complex ideas, project updates, and campaign strategies to clients, fostering confidence and satisfaction.

2. Strategic Account Management:

  • Be an invaluable strategic partner to client’s marketing, branding and communications challenges and opportunities.
  • Develop comprehensive strategic account plans in collaboration with clients, identifying key objectives, KPIs, and growth opportunities.
  • Utilize the team’s market research, industry insights, and data analysis to inform strategic decision-making and optimize campaign performance.
  • Lead cross-functional teams in the execution of strategic initiatives, ensuring alignment with client goals and objectives.
  • Lead and direct high level strategy and set the pace and direction when activating a pitch proposal or kicking off a new project.
  • Lead conversations with C-level executive and marketing leads of regional and global brands.

3. Team Leadership and Development:

  • Provide visionary leadership to a team of account managers, fostering a culture of collaboration, innovation, and continuous learning.
  • Offer ongoing mentorship and guidance to team members, empowering them to excel in their roles and achieve their professional development goals.
  • Encourage a spirit of accountability and ownership among team members, promoting autonomy and initiative in problem-solving and decision-making.
  • Encourage a spirit of service to maximize client’s happiness and satisfaction.
  • Encourage a sense of self-initiative and growth mentality.

4. Collaboration and Integration:

  • Facilitate seamless collaboration across departments, including Creative, Paid Media, SEO/SEM, UXUI, Tech and Data & Analytics teams, to deliver fully integrated digital marketing campaigns.
  • Champion a holistic approach to client solutions, leveraging the diverse expertise of cross-functional teams to maximize campaign effectiveness and ROI.
  • Foster a culture of innovation and experimentation, encouraging cross-pollination of ideas and the exploration of new technologies and methodologies.

5. Business Development and Growth:

  • Proactively identify opportunities for upselling and cross-selling additional services to existing clients, leveraging a deep understanding of client needs and pain points.
  • Collaborate with the Business Development team to identify and pursue new business opportunities, contributing to the growth and diversification of Mediatropy's client portfolio.
  • Stay informed about industry trends, best practices, and emerging technologies, providing strategic guidance and thought leadership to both internal teams and clients.

 

6. Performance Analysis and Optimization:

  • Monitor and analyze campaign performance metrics, leveraging data-driven insights to optimize campaign strategies and tactics in collaboration with specialists in the team.
  • Conduct regular performance reviews with clients, presenting actionable recommendations for improvement and innovation.
  • Proactively identify and address any project timeline, budget, or quality issues, ensuring deliverables are completed on time, within budget, and to the highest standards.
  • Encourage a high quality of work among the team in terms of costing, responsiveness to clients (within business hours) and accuracy in reporting and proposals.
  • Show ability to problem solve, troubleshoot and to keep calm under pressure.

Requirements

Requirements:

  • Minimum of 8 years of experience in account management or client services within a digital marketing agency environment.
  • Proven track record of successfully managing and growing client accounts, preferably in the APAC region.
  • Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals.
  • Exceptional communication and presentation skills, with the ability to articulate complex ideas and strategies to both internal teams and external clients.
  • Strategic thinker with a keen understanding of digital marketing principles and best practices.
  • Demonstrated ability to multitask, prioritize workload, and thrive in a fast-paced, deadline-driven environment.
  • Proficiency in project management tools, CRM software, and Microsoft Office Suite.

Benefits:

  • Career Growth: Opportunities to lead a team and expand your portfolio of work.
  • Flexibility: Enjoy flexible work arrangements and work-from-home options.
  • Collaboration: Work in a collaborative and innovative environment.
  • Work-Life Balance: Experience a strong culture of work-life balance.
  • Generous Leave: Receive generous annual leave days in markets with fewer public holidays.
  • Health & Dental Benefits: Health and dental insurance is provided for employees based in Singapore, Hong Kong, and the Philippines.
  • Wellness: Receive ClassPass credits to promote health and fitness.
  • Competitive Salary: Enjoy a competitive salary commensurate with experience.
  • Professional Development: Avail yourself of professional development and training opportunities.
  • Vibrant Culture: Be part of a vibrant and inclusive company culture with regular team-building activities and social events.
Stay tuned for future opportunities!

Don't be shy — say hello and we'll be glad to kickstart your next exciting digital marketing journey.